Refund policy
Made to order. All items are printed/embroidered to order. We do not accept returns or exchanges for buyer’s remorse (wrong size/color or change of mind).
Key Details
- Return window: Contact us within 14 days of delivery (based on the carrier’s “Delivered” scan).
- Eligible reasons: Misprinted, damaged, defective, or incorrect item received.
- Return shipping: Free when we request the item back for inspection.
- Resolution: After review, we will replace the item (exchange) at no cost. If a replacement isn’t possible, we’ll refund the original payment method.
- Restocking fees: None.
How to Start a Claim
Email merlinclassicsstore@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging showing the defect/error
Response time: 3–5 business days. Resolution update: within 5–10 business days after we receive all required details (and any requested return).
What Isn’t Eligible
- Buyer’s remorse (wrong size/color, changed mind)
- Normal variation in color/size from screen to print or manufacturer tolerances
- Items washed, worn, altered, or used after delivery
- Final-sale items and gift cards
Lost Packages / Wrong Item
- Wrong item received: We’ll replace it or refund if a replacement isn’t available.
- Lost in transit: If tracking shows no movement for 10 business days or the carrier declares the package lost, we’ll investigate and then replace or refund. Please notify us within 30 days of the order date if your package hasn’t arrived.
- Incorrect address at checkout: If a carrier can’t deliver due to an address error, we can’t refund. If the order is returned and reshippable, we can reship at the buyer’s cost.
Geographic Scope
We currently ship to U.S. addresses only. Returns/claims are accepted only for U.S. orders.
Need Help?
Questions about sizing, materials, or an existing order? Email merlinclassicsstore@gmail.com or call (203) 293-8067 (Tue–Thu, 10 AM – 4 PM ET).