Terms of service

Welcome to Merlin Classics. By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully before placing an order.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We are not responsible if information made available on this site is not accurate, complete, or current.

Products & Availability

All items are made to order. We do our best to display accurate colors and images of products, but we cannot guarantee your computer monitor will accurately display all details. Availability is subject to change.

Order Accuracy

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site. We are not responsible for errors resulting from inaccurate shipping addresses entered at checkout.

Returns & Refunds

Because our products are custom printed/embroidered to order, we do not accept returns or exchanges for buyer’s remorse (wrong size, color preference, or change of mind).

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number, a description of the issue, and photos of the product and packaging. We will replace the item at no cost or issue a refund to your original payment method if a replacement isn’t possible. For full details, see our Returns & Refunds Policy.

Lost or Delayed Packages

If tracking shows no movement for 10 business days or the carrier declares the package lost, please notify us within 30 days of the order date so we can investigate and resolve the issue. For full details, see our Shipping Policy.

Intellectual Property

All content, designs, logos, and graphics on this site are the property of Merlin Classics and may not be used without prior written permission.

Limitation of Liability

In no case shall Merlin Classics be liable for any damages resulting from the use of our products beyond the purchase price paid. Our liability is limited to replacement or refund in accordance with our published policies.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Connecticut, United States.

Contact

For questions about the Terms of Service, please contact us at:
Email: merlinclassicsstore@gmail.com
Phone: (203) 293-8067 (Tue–Thu, 10 AM – 4 PM ET)
Mailing Address: Merlin Classics, P.O. Box 449, Greens Farms, CT 06838